亚马逊明令禁止直接联系买家删差评，难道我们就只能干瞪眼:当然不是啦!我这有合规处理买家差评的方法。
  首先，找到买家差评。从亚马逊后台品牌”路径进入“买家评论，筛选出“一星到三星”的评论，点击右边“联系买家”，选择“客户支持”。
然后直接发送亚马逊自动生成的邮件模板。要是遇到常看站内信的卖家回复了，就提供更换或退款方案(老美就爱直接的)，请让买家自己决定。
一般来说，大部分客户可能更喜欢选退全款这个解决方案。要是喜欢产品的可能会选更换，这类客人更愿意更新评论哦。
然后给客人处理好售后服务后在回复客人邮件里加上“updateyoushopping experience”这类的字眼，千万别写Q“pls help medeletthe negative reviews.
要是碰到死不回邮件的客人呢?别慌!给他们退款 20%，分几天退让系统发退款通知引导他们看站内信。等回复了，安排更换或退款，邮件里加上“update your shopping experience就看客人愿不愿意更新啦。
  这里给大家几个站内信参考模板。

模板一:一般情况
Subject: We're Here to Help with Your Recent Order
Dear xxx,
Thank you for your recent purchase from our store. We noticed thatyou had some concerns about your experience.
Customer satisfaction is our top priority, and we are genuinely sorryto hear that your expectations were not met. We would like to make this right for you. Could you please provide us with more details
about the issue you encountered?As a token of our apology, we would like to offer you a (specific compensation, e,g, partial re-fund,replaccment product, discont on future purchases). we hope this will address your concerns and improve your experience with us.Thank you for giving us the opportunity to improve your experience. We look forward to hearing from you soon.Best regards.XXX Store

模板二:产品问题
Subject: Let Us Help Resolve Your Issue with [Product Name
Dear XXX,

We hope this message finds you well. We recently noticed that youhad some concerns about the|Product Name] you purchased from usand are sorry to hear that you had an unsatisfactory experience.We take product quality very seriously and would like to resolve theissue you mentioned. Could you please let us know more detailsabout the problem? We are prepared to offer you a (specific compensation, e.g., replacement product, full refund, discount on future purchases) to make uffor the inconvenience.We hope this will address your concerns andimprove your experience with us.Thank you for your understandingand cooperation.

Best regards,

XXX Store

注意邮件里千万不要出现

Review、Feedback、Comment、Amend、Change、Delete、 Postive,Negative、 Modify、 Withdraw,rating,Amend这些词

新品除了删差评，积累买家评论也很重要。新手卖家可以这样做从店铺绩效-反馈管理器里，找到好评的 Feedback，跳转到对应订单页面手动“请求评论”，这个最容易来好评!