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PayPal付款失败有哪些原因?

跨境资讯通 06/27/2024

当使用PayPal进行跨境独立站的收款时,尽管PayPal拥有强大的风控体系来确保交易安全,但买家在付款过程中仍可能遇到一些障碍,导致付款失败。这些付款不成功的订单通常会伴随着PayPal返回的错误代码,每个代码都代表着特定的原因。


以下是一些可能导致PayPal付款失败的原因及其相应的错误代码示例(请注意,具体的错误代码可能会根据PayPal的更新而有所变化):


一、PayPal支付失败问题集合


1、The Buyer cannot pay with PayPal for this Transaction. L_ERRORCODE0:13113


原因:付款方账户问题,请买家联系PayPal Customer Service.



2、This transaction couldn’t be completed.Please redirect your customer to PayPal.L_ERRORCODE0:10486


原因:付款方绑定的卡片问题一般为如下三种情况:
1)在金融机构留存的帐单地址无法被确认。
2)交易超出卡限制。
3)发卡机构拒绝了交易。
请付款方自行与发卡机构确认

关于10486错误:

https://developer.paypal.com/docs/archive/express-checkout/ht-ec-fundingfailure10486/

关于提示用户的示例:

https://developer.paypal.com/docs/archive/express-checkout/ht-ec-fundingfailure10486/#the-buyers-experience



3、There was an error in the Shipping Address Country field L_ERRORCODE0:10725


原因:户填写的shipping address国家信息错误,让用户输入正确的地址.



4、A match of the Shipping Address City, State, and Postal Code failed. L_ERRORCODE0:10736


原因:用户填写的shipping address信息错误,让用户输入正确的地址.



5、The field Shipping Address City is required L_EEEORCODE0:10728


原因:用户填写的shipping address中的city参数信息错误,让用户输入正确的地址.



6、The customer must return to paypal to select new funding sources.L_ERRORCODE0:10422


原因:Funding source无法完成支付,需用户重新选择.



7、Internal Error L_ERRORCODE0:10001


原因:

PayPal 接口出错https://www.paypal.com/c2/smarthelp/article/what-is-api-error-code-10001-ts1041



8、Payment has not been authorized by the user. L_ERRORCODE0:10485


原因:用户没有点击支付按钮同意支付.



9、The requested action could not be performed, semantically incorrect, or failed business validation. || ORDER_NOT_APPROVED:Payer has not yet approved the Order for payment. Please redirect the payer to the ‘rel’:’approve’ url returned as part of the HATEOAS links within the Create Order call or provide a valid payment_source in the request. || debug_id:a*****a****a0


因:客户未支付,商家再次催款即可.



10、The requested action could not be performed, semantically incorrect, or failed business validation. || INSTRUMENT_DECLINED:The instrument presented was either declined by the processor or bank, or it can’t be used for this payment. || debug_id:**b********f8


原因:付款方绑定的卡片问题一般为如下三种情况:


1)在金融机构留存的帐单地址无法被确认。
2)交易超出卡限制。
3)发卡机构拒绝了交易。请付款方自行与发卡机构确认

参考链接:https://developer.paypal.com/docs/checkout/integration-features/funding-failure/?mark=INSTRUMENT_DECLINED



11、The requested action could not be performed, semantically incorrect or failed business validation. ||PAYEE_ACCOUNT_RESTRICTED


原因:

收款方账户受限,请收款方联系PayPal客服:


https://www.paypal.com/c2/smarthelp/contact-us



12、 Authorization failed due to insufficient permissions. PAYEE_ACCOUNT_NOT_VERIFIED:Payee has not verified hteri account with Paypal


原因:款方账户未认证,请在账户内按照站内信息和提示设置,或者联系PayPal客服:https://www.paypal.com/c2/smarthelp/contact-us



13、The requested action could not be performed,semantically incorrect,or failed business validation. ||PAYEE_ACCOUNT_RESTRICTED:The merchant account is restricted.


原因:收款方账户受限,请收款方联系PayPal客服:https://www.paypal.com/c2/smarthelp/contact-us



14、Authorization failed due to insufficient permissions.PAYEE_ACCOUNT_NOT_VERIFIED:Payee has not verified therir account with PayPal


原因:收款方账户未认证,请在账户内按照站内信息和提示设置,或者联系PayPal客服:https://www.paypal.com/c2/smarthelp/contact-us



15、RECEIVING_PREFERENCE_MANDATES_MANUAL_ACTION L_ERRORCODE0:PENDING


原因:款方账户缺少该货币种类,请在账户手动确认该笔金额,并添加货币种类。



二、关于联系PayPal客服


商户登陆账户后访问https://www.paypal.com/c2/smarthelp/contact-us ,右下角有个小国旗标志选择账户所在地区,寻找相应客服。



当遇到付款失败时,商家应首先查看PayPal返回的错误代码,并根据上述原因进行排查。同时,商家也可以联系PayPal客服获取更详细的帮助,以便解决买家在付款过程中遇到的问题,提升交易成功率。


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